Returns and Exchanges

Due to the delicate and perishable nature of flowers, we do not accept returns or exchanges once the order has been delivered. Flower appearances can change rapidly, and we cannot ensure proper storage after delivery.

We will process returns or refunds only if the order is completely incorrect in terms of the type of flowers or arrangement size.

Please note that minor variations (such as missing or substituted flowers, different packaging, or vases) are not eligible for returns or exchanges.

If you are unsatisfied with your order, contact us within 24 hours of delivery via email at info@pinkcloverla.com or text us at +1 424 303 2205.

Refunds

We do not provide refunds for personal preference issues (e.g., disliking the arrangement or changing your mind after delivery). Due to the perishable nature of flowers and the labor involved in preparation and delivery, please make selections thoughtfully.

Once flowers have been purchased for your order, we cannot offer a refund.
We can arrange a change in the delivery date or provide store credit for future purchases.

Order Cancellations and Rescheduling

Cancellations or rescheduling must be made by speaking directly with one of our managers via phone during business hours. The order will not be considered canceled or rescheduled without written or verbal confirmation from a manager.

Cancellations are possible only within 24 hours of placing the order, subject to a $30 service charge. After 24 hours, refunds are not available.

Post-Delivery Responsibility

Once the order is delivered, Pink Clover is not responsible for the condition of the flowers. For pick-up orders, please verify the accuracy of your order before leaving our store, as we are not responsible for the order once it has been picked up.

It is your responsibility to provide the correct delivery address and date.
Incorrect address details will incur an additional $30 charge for a second delivery attempt.

Substitutions

During certain seasons, flower substitutions may be necessary due to availability. Rest assured, any substitutions made will be of equal or greater value, preserving the beauty and elegance of your arrangement. Our florists always prioritize the freshest flowers while considering seasonal availability and aesthetic appeal.